If a page won't load or a button isn't responding, check your internet connection first. If you're in the middle of a practice session, note where you are before refreshing the page.
If the problem continues, contact HelloLane support and include:
• What you were trying to do and what happened instead
• The page or practice mode, and your selected state
• Your device and browser
• A screenshot, with any private information hidden
For a question or explanation that looks incorrect, include the question text and the answer you selected.
Never send your password or full payment-card details.